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Are You an Actualizer?Innovators dream; we build the tools that actualize those dreams into technological breakthroughs. Join Turner laser systems and be a key actualizer where you can bring real impact, contribute to a worthy purpose, get challenged to grow, and be intentionally invested in - professionally, financially and personally. Build Really Great Things-Together and Fulfilled.As the AM Bay Area Manufacturer of the Year (Small MFR), Turner Laser Systems builds high-performance, semi-custom laser micro-machining solutions that get our clients' innovation into prototype to scale-up production.&nbsp;We are an experienced and established capital equipment provider committed to partner with our clients, help them avoid pitfalls and bring them to manufacturing success through our mastery, creativity and unwavering integrity. We believe our success is only actualized if we live our values as we build our business and our people. <a href="https://youtu.be/-YJm-EQLeJE" rel="noopener noreferrer" target="_blank">Watch this video learn what we're about.</a>The Mission Awaiting You We are seeking a seasoned individual contributor to be our Sr Systems Deployment &amp; Service Engineer to take complete ownership of tool performance once it leaves our factory. Reporting into the Director of Engineering, you will be 90% hands-on, and serve as the critical technical link between our manufacturing floor, continuous improvement and clients' on-going success. You mastery in wearing multiple hats along with a deep commitment to our values will set you up for excellence in this role.&nbsp;<ul><li>The Travel Profile: Expected travel is 15% to 25%, primarily for domestic installations and final site testing. International travel is uncommon.</li><li>The 3-Year Horizon: You are entering at a senior level. For the right candidate, this role is designed to evolve within ~3 years into a Service Department Manager position with direct reports and full operational ownership of our service infrastructure.</li></ul><h3>Key Responsibilities</h3><ul><li>Optical System Alignment: Take full ownership of aligning complex optical paths during the tool build phase to ensure beam integrity. Provide direct feedback to the design team during design reviews and project completion.</li><li>Deep-Dive Troubleshooting: Perform rigorous debugging and independent troubleshooting across complete tools, spanning electrical, mechanical, software, optical, and motion control subsystems.</li><li>Performance Validation: Own the creation of comprehensive technical reports and procedures to provide data-driven validation that our systems fulfill every performance promise.</li><li>Systems Deployment: Lead Factory Acceptance Testing (FAT) at our facility and own the on-site installation, Site Acceptance Testing (SAT), and client training at customer facilities.&nbsp;</li><li>Training Lead: Create and lead initiatives for internal and external training programs, including but not limited to videos and documentation, on how to operate our products to maintain clients satisfaction, contribute to our value-add, and ensure long term success</li><li>Service First Line of Defense: Act as the primary technical point of contact and first line of defense for our service department, resolving 80% of incoming issues independently and only passing off tasks to subject matter experts as needed.</li><li>Service Leadership &amp; Management: Help us grow by managing, ticketing, and building scalable systems to improve our long-term customer experience. Direct technicians, engineers, or suppliers when necessary, maintaining clear and honest communication.&nbsp;</li></ul>Requirements:<ul><li>Education: Bachelors degree required (Masters a bonus) in Mechanical Engineering, Electrical Engineering, Physics, or a closely related technical field.</li><li>Experience: 10+ years of engineering experience in the photonics industry (or related industry preferably with optics experience)</li><li>Management &amp; Accountability: Experience managing projects or specific organizational functions (e.g., service management). People management experience a serious plus. Must possess a mindset of extreme ownership and full accountability for machine deployment.&nbsp;</li><li>Technical Depth: Deep technical expertise in optical alignment, working with lasers, precision motion systems and system-level troubleshooting.&nbsp;</li><li>The "Hands-On" Individual Contributor: This position is approximately 90% hands-on. You are expected to jump into the trenches to perform complex alignments, rigorous system testing, and deep-dive troubleshooting.&nbsp;</li><li>Location: This is primarily an on-site role. You must be willing and able to work on-site at our Fremont, CA facility. Occasional remote work arrangement depends on coordination with your manager and approval in advance.&nbsp; </li></ul>Benefits<ul><li>Culture-focused; purpose driven; people first.</li><li>Small company atmosphere with room for growth and flexibility on a tight-knit team</li><li>Flexible time: Occasional flexible schedules, provided they align with your responsibilities, team needs, and project timelines. Flex time requires coordination with manager and mutual accountability.</li><li>Medical (covers 100% CA employee's premium), Dental, Vision, and Life insurance.&nbsp;</li><li>401K match.</li><li>15 PTO days accrued per year, increasing by one additional day for each year worked, up to a maximum of 18 days. Can be used for vacation or sick leave..</li><li>11 company holidays</li></ul>

Senior System Deployment & Service Engineer

I have 10+ years of photonics/optics experience

I have 7-9 years  of photonics/optics experience

I have less than 7 years  of photonics/optics experience

I have extensive experience with other engineering, but do not have specific experience systems engineering  but not photonics specifically

How many years experience have you had in in the photonics industry?

Tell us about one of the most complex laser beam alignments you've performed and also share your personal approach to beam alignment including you philosophy and methods.

Tell us about a time you had troubleshoot a machine in the field that was very challenging, and what allowed you to successfully resolve the problem. How did you communicate and to whom?

How many years collectively in your career have you had to manage direct reports?

My highest education is a PhD in a relevant field to this job

My highest education is a Masters in a relevant field to this job

My highest education is a Bachelors in a relevant field to this job

No, I have no relevant degree to this job

Have you completed the following level of education

I have 5+ years of project/program management experience

I have 2-5 years of project/program management experience

I have <2 years of project/program management experience

I have project/program management experience but I don't want to do it

I have no project/program management experience

How many years collectively in your career have you had to manage your own projects or department functions?

Yes, I enjoy service work and happy to travel up to 25%

Yes, I enjoy service work but I can only travel up to 15%

No, I enjoy service work but I don't want to travel

No, I don't feel comfortable being the first line of defense

Are you OK being the first line of defense for service for our company including traveling domestically?

Yes, that base salary range is in my target

No, my expectations are significantly different

The Senior System Deployment & Service Engineer role at Turner Laser Systems, a company with 15 persons, offers an annual salary range of $130,000–$170,000. In addition equity and profit sharing is also provided. Are you willing to consider the role within this compensation range?

I am a Lawful Permanent Resident (Green Card), Asylee, or Refugee

I am a Canadian or Australian citizen eligible for TN or E-3 status

I currently hold a valid H-1B visa and require a transfer to a new employer.

I am on F-1/OPT or another status and will require H-1B sponsorship in the future.

I am not authorized to work in the U.S. and require new H-1B sponsorship

Which of the following best describes your current work authorization status in the United States?

Are you willing to undergo a background check, in accordance with local law/regulations?

Yes, I'm comfortable and willing to be onsite all the time

Yes, I'm comfortable and willing to be onsite all the time, but require flexibility with schedule

Yes, however I prefer to be remote mostly and onsite only when needed

No, I'm looking for a remote-only position

Are you comfortable working in an onsite setting?

Senior System Deployment & Service Engineer

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